TERMS AND CONDITIONS
WATER WORKS, INC. strives to provide the best service possible. Please read below for our terms and conditions.
For Installations:
New installation customers can cancel their proposal within 24 hours in writing without penalty for refunds. Any cancellations made after 24 hours will be per Water Works’ digression on the refund amount. Water Works does contact each customer with an installation date. If homeowner reschedules within two weeks of installation, they are subjected to a rescheduling fee. Homeowners are allowed to reschedule the installation date one time prior to the two-week time frame without penalty. Each installation is subject to weather and permit permitting, where rescheduling can occur with no fees.
For Service:
Water Works offers service contracts that are a competitive price. The service contracts are neither non-refundable nor transferable. Once payment is made for a service contract is when these terms and conditions are applied. Service calls must be rescheduled the day prior to arrival to avoid fees. If canceled within two hours of arrival, the homeowner is subjected to rescheduling fees. If the homeowner is not home for scheduled service, a “not at home” fee will be applied. ALL SALES ARE FINAL - NO EXCHANGES OR RETURNS.
General Information:
Homeowners are responsible for making all service appointments, including but not limited to; spring start-up and fall winterization. Appointments are subject to availability. Water Works does provide reminder emails as a courtesy. If the homeowner unsubscribes to email reminders, reminders will not be deliverable. The manufacturer will give out a recommendation date for Shut Down, if you choose or have to schedule after that date any damage to the system will not be covered under warranty.